Privacy Policy
Privacy Policy
Riches Catering Co.
Operated by C. Riches & Co Ltd
Data Controller
C. Riches & Co Ltd, trading as Riches Catering Co., is responsible for the collection and processing of personal information obtained through this website and direct customer enquiries.
Registered Company Name: C. Riches & Co Ltd
Company Number: 17315868
Registered Office: Flat 12 Oak Brewery Spirit Vaults, Leverington Road, Wisbech, Cambridgeshire, PE13 1TL, England.
Email: connor@richescateringco.uk
Telephone: 07548 931081
Personal Data We Collect
We collect limited personal information when visitors contact us through our website enquiry form, email or telephone.
This information may include:
Full name
Email address
Telephone number
Company name, where applicable
Information voluntarily provided within an enquiry
We do not routinely collect sensitive personal information through our general website enquiry process.
Our website provider, IONOS, may also process technical information necessary for website operation and analytics.
Purpose of Collecting Personal Data
Personal information is collected for the following purposes:
Responding to enquiries and customer communications.
Providing information about our catering services.
Preparing quotations and discussing catering requirements.
Managing preliminary booking enquiries.
Maintaining the security and functionality of our website.
We do not sell personal information or use general enquiry details for unsolicited email marketing.
Where an enquiry results in a confirmed booking, additional information may be collected and processed in accordance with our customer booking documentation and contractual arrangements.
How Personal Data Is Processed
Personal information submitted through our website or provided through direct correspondence is processed only where reasonably necessary for legitimate business purposes.
Our lawful bases for processing enquiry information are:
Legitimate Interests: To respond to general enquiries and communicate with prospective customers.
Pre-contractual Steps: To prepare quotations or take steps requested by customers before entering into a catering agreement.
Information may be received, stored and accessed through our website hosting and business communication systems.
Access to personal information is limited to authorised individuals and relevant service providers where necessary.
We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Data Retention
We retain personal information only for as long as necessary for its intended purpose.
Unsuccessful Enquiries
Where an enquiry does not result in a confirmed booking, personal information and related correspondence will normally be deleted three months after the last correspondence.
Exceptions may apply where information must be retained for legal obligations or the establishment, exercise or defence of legal claims.
Confirmed Bookings
Where an enquiry results in a booking, relevant customer information may be retained for longer periods in accordance with our contractual arrangements, business record-keeping requirements and applicable legislation.
Website Hosting, Cookies and Analytics
Our website is created and hosted using IONOS MyWebsite Now.
According to IONOS, MyWebsite Now does not use cookies in its standard configuration.
IONOS SiteAnalytics is used for statistical evaluation and technical optimisation of the website.
Information processed may include:
Pages visited and requested files
Browser type and version
Device and operating system
Date and time of visits
Referring websites
Anonymised IP address information
IONOS states that IP addresses are anonymised directly after transmission and that SiteAnalytics does not use cookies.
If additional third-party services or tracking technologies are introduced, this Privacy Policy will be reviewed and updated as necessary.
Data Sharing
We do not sell or share personal information with third parties for unrelated marketing purposes.
Information may be processed by service providers, including IONOS and our business email provider, where necessary to operate our website, manage communications or provide our services.
Any international transfers of personal information, where applicable, will be handled in accordance with UK data protection requirements.
Your Data Protection Rights
Under UK data protection legislation, individuals have certain rights regarding their personal information, including the right to:
Request access to information held about them.
Request correction of inaccurate information.
Request deletion of personal information, where applicable.
Request restriction of processing in certain circumstances.
Object to processing based on legitimate interests.
Request data portability where applicable.
To exercise these rights or raise questions regarding personal information, please contact:
Individuals also have the right to raise concerns with the Information Commissioner's Office (ICO).
Website: www.ico.org.uk
Customer Booking Information
This Privacy Policy primarily covers personal information collected through our website and initial customer enquiries.
Additional personal information required for catering bookings, transactions and fulfilment of services will be addressed through relevant customer documentation, privacy information and contractual arrangements.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality or applicable legal requirements.
The latest version will be made available through our website.
C. Riches & Co Ltd
Trading as Riches Catering Co.
Where Every Detail Has Taste.